Seating chart
Event example: for Disney On Ice presents Find Your Hero for reference only
Open original chart (opens in a new tab)Source: Ticketmaster (opens in a new tab)Source checked Oct 4, 2026
About this venue
Blue Cross Arena brings hockey, lacrosse and touring events to downtown Rochester. Compare real bowl and suite views, follow the January 2026 clear-bag policy and check downtown parking and current box-office hours.
Photo details
Photo: Bill Stiner, CC BY-SA 3.0, via Wikimedia Commons. Cropped for layout.Photo source (opens in a new tab)License (opens in a new tab)
Blue Cross Arena configured for a wrestling championship; other event floor layouts differ.
Photo: Bill Stiner, CC BY-SA 3.0, via Wikimedia Commons. Cropped for layout.Photo source (opens in a new tab)License (opens in a new tab)
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Event-day answers for Blue Cross Arena
- BagCheck the ruleOfficial policy linked below
- ParkSee optionsOwner estimates: Court Street Municipal Lot 10 about 2 minutes
- ArriveDoors typically open 60 minutes before eventsFull timing and event exceptions below
- Get thereUse 1 War Memorial Square, Rochester, NY 14614Check the service and last return trip
FanProof verdictDoors typically open 60 minutes before events; allow additional time for downtown parking and screening. The contact page agrees on Monday–Thursday 11 a.m.–3 p.m. box-office hours but conflicts over Fridays and event closing times. Confirm your visit with the current main number, 585-505-5780.
Proofed Oct 27, 20267 official sourcesHow we check
What do you need to know?
Getting inBag rules, screening and your event
Bags & entry
The dedicated policy effective January 5, 2026 specifies a clear bag up to 12 × 6 × 12 inches or a one-gallon clear bag, and clutches up to 4.5 × 6.5 inches. Diaper bags require the child; medical items receive searched/tagged exceptions. Its headline permits a clear bag plus clutch but the Q&A says one bag per ticket: confirm before bringing both. There is no bag storage.
Events, tickets & arrival timeline
Your event day
Travel time
- 3:50 PMLeave30 minutes to get there, then into the gates by your arrival time.
- 4:20 PMArrivePlanning estimate: 45 minutes before start. Check your ticket for doors and check-in times.
- 5:05 PMStartListed start time. Doors usually open earlier; check your ticket.
- AfterGetting homeCheck your ride or last train home
Times are in the venue's local time.
- Home teams
- Rochester Americans
- Upcoming Events
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- Rochester Americans vs Laval Rocket (opens in a new tab)
- An Evening With Goose (opens in a new tab)
- Rochester Americans vs Syracuse Crunch (opens in a new tab)
Check the full official calendar ↗Plan a visit
- Venue details
- Venue typeArenaCapacityNot publishedno reliable fixed total in the reviewed venue record; event configuration may vary
Getting thereArrival timing, parking, transit and getting home
Localtime
When to arrive
Doors typically open 60 minutes before events; allow additional time for downtown parking and screening. The contact page agrees on Monday–Thursday 11 a.m.–3 p.m. box-office hours but conflicts over Fridays and event closing times. Confirm your visit with the current main number, 585-505-5780.
Transit & the journey home
Use 1 War Memorial Square, Rochester, NY 14614. The owner lists nearby public garages and Court Street Municipal Lot 10; compare opening hours, event access and the walk to your actual arena entrance. Confirm any accessible route in advance rather than assuming the Civic Center tunnel is open or step-free.
Confirm return service and last departures for your event’s finish time.
Parking
Parking At A Glance
- What to do
- Compare the owner-listed downtown garages and confirm their current event rate, opening/closing time and payment method before driving. The reviewed arena parking page does not publish a fixed price, reservation guarantee or universal payment rule.
- Best option
- Owner estimates: Court Street Municipal Lot 10 about 2 minutes; Civic Center Garage 4; Court Street Garage 6; Sister Cities 7; Midtown 8; South Avenue and Washington Square 9. These are walking estimates, not guaranteed event-day travel times.
- Avoid
- The owner mentions a Civic Center underground tunnel connection but does not establish its event hours or accessible route. Confirm before depending on it, and allow extra time for garage exits and downtown pedestrian crossings.
Location
1 War Memorial Square, Rochester, NY 14614
Open directions (opens in a new tab)Seats & viewsSeat charts · Event layouts vary
Seats & views
Accessibility
Arrange designated accessible seating and any accommodation with the box office when buying tickets. The owner identifies accessible restrooms and parking; Guest Services on the main concourse can help during events. Confirm the route from your chosen garage and your specific seating level before travel at 585-505-5780.
Find your section
Seating maps & views
Match the layout to your event before choosing seats. Stage position, floor seating, standing areas, and available sections can change.
Real photos from the seats
Browse Blue Cross Arena photos by section and compare the sightlines, railings, and stage views. Check the event and photo date; zoom can make the stage look closer.
View seat photos on A View From My Seat (opens in a new tab)Event example: for Disney On Ice presents Find Your Hero for reference only
Seating & atmosphere notes
Inside the Venue At A Glance
01
MixedVerified arrival point
One War Memorial Square is the verified venue address in the current Ticketmaster record. Public parking is available on Court, Broad, and Exchange Streets.
02
MixedCurrent event inventory
Children 2 and over need a ticket. The event page is the source for the room, seating format, and doors.
03
PositiveAccessibility check
This is an accessible venue. To order Accessible tickets click link of desired show or order over the phone by calling Ticketmaster at 1-800-877-7575. Ticketmaster charge by phone is available 24 hours a day / 7 days a week. Monday through Friday: 11:00AM - 3:00PM Saturday/Sunday: 11AM through Event Start (Event Days Only) Summer Hours: Monday through Thursday 11:00AM - 3:00PM
Inside the venuePayment, water and the atmosphere
Water & drinks
Outside food and beverages are prohibited. The dedicated bag policy also prohibits metal or hard-plastic beverage containers, and the reviewed pages publish no general empty-bottle exception or refill locations. Arrange medical necessities in advance and remember that re-entry is not allowed.
The experience
- Best for: Rochester hockey, lacrosse and touring events with distinct floor arrangements. Compare real hockey/wrestling photographs, premium-suite examples and the event-specific seat chart before choosing a ticket.
- Watch out for: Follow the dated January 5, 2026 clear-bag policy rather than the generic guide’s broader small-purse wording. The bag page conflicts over carrying both a clear bag and clutch, so confirm before bringing both. No re-entry or bag storage is offered; outside drinks and metal/hard-plastic containers are prohibited.
Why It Works
- ✓No bags, backpacks, large purses, or items which can be harmful, dangerous, or obtrusive to other patrons. Search may be required for entry
Your visit checklist Save, copy or print
Get ready for Blue Cross Arena
1 War Memorial Square, Rochester, NY 14614
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