A saved plan will not refresh
Keep the saved copy, reconnect, then try Refresh saved plan again. A failed refresh should never erase the last valid copy.
FanProof mobile app
App support without the runaround.
Get help with venue search, saved plans, offline access, freshness notices, or an official-resource link that no longer works.
Email app supportVenue information may be stale
Check the visible source-review date and open the linked official source before relying on a time-sensitive policy.
Remove local information
Open the saved plan and choose Remove saved plan, or use Clear saved plans from About in the app.
Report outdated information
Include the venue, the section that looks wrong, and the official source if you have one. Do not send ticket barcodes, account credentials, payment details, or other sensitive information.
Privacy and local data
Saved plans and optional event dates remain on the device unless the app clearly says otherwise.
Read the privacy notice